National Award in
Customer Service (Level 1-3)

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In addition to gaining a National Certificate in your chosen field of interest you will have the opportunity to work towards a National Customer Service Award. This award is intended to offer a range of customer services focused skills applicable to all workplaces.

Description

• Award offers a range customer focused skills with strands in individual service areas such as business, community and social services and the services sector

Skills Gained

(Link to National Award to see full list of unit standards gained)

• Training includes customer enquires and service in a range of situations, personal presentation, dealing with differing customer behaviours, communicating with people from different cultures and listening skills

Aotea Community Trust Incorporated trading as Kapiti Skills Centre
Registered and Accredited with The New Zealand Qualifications Authority as a Private Training Establishment